Refund policy

Last Updated: August 2026

At Sweden Lights, customer satisfaction is our priority. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

We accept order cancellations before the order has been shipped.

  • If your cancellation request is approved before dispatch, you will receive a full refund.
  • Once an order has been shipped, it cannot be cancelled.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • The product must be returned in the same condition in which it was received.
  • Proof of purchase or order confirmation is required.
  • You must contact us at support@swedenlights.shop before returning any item.
  • Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.
  • Products damaged due to misuse, accidents, or improper handling.
  • Clearance or final sale items.
  • Gift cards.
  • Customized or personalized products.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

After verification, we will provide a replacement or full refund at no additional cost.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Original shipping charges are non-refundable.
  • If the item is damaged, defective, or incorrect, Sweden Lights will cover the return shipping cost.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

Refunds will not be issued for items that do not meet the conditions outlined in this policy.

Product Quality Assurance

Every Sweden Lights product is carefully inspected before shipment to ensure it meets our quality standards. If you experience any product-related issues, our support team is ready to help.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

Sweden Lights Support
Email: support@swedenlights.shop